The Hidden Reason Your Live Chat Isn’t Converting

The Hidden Reason Your Live Chat Isn’t Converting

January 10th, 2017IN Blog by

Have you ever thought about the difference between a sniper rifle and a shotgun?

On the surface it’s kind of an absurd question (unless you’re playing one of those video games where you can switch weapons with the touch of a button) but there’s a lesson to be learned about live chat from it.

A shotgun and a rifle are both guns, but they serve completely different functions, and get very different results.

The way most websites use Live Chat is like a shotgun approach to converting sales. Half the time nowadays the agent is offline or multitasking as they think about what they are going to do when they get off work.

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Too many times, even when visitors are asking clear “buying” questions, the response is stock answers which is the # 1 complaint of most chat users or “ I don’t know, let me check.”

This leaves the visitor annoyed and more likely to leave without buying, joining your mailing list or scheduling an appointment.

There is a real disconnect in the live chat market between the consumer and the service agent leading to visitors leaving your site in record time!

The problem is you’re using a shotgun when you need to be using a sniper rifle.

Welcome to JOLEADO the sniper rifle of chat services.

JOLEADO System allows you to use chat to:

• Automate your sales force including tools for invoicing, quoting and upselling
• Increase Customer Satisfaction and Lifetime Customer Value
• Engage clients through social media
• Increase sales by up to 48% an hour
• And much more…

Stop blasting. Start engaging.

Sign up for a free 10 minute website analysis to see how JOLEADO can help you Today!