How JOLEADO Works

How JOLEADO Works

January 13th, 2017IN Blog by

JOLEADO is a diverse front and back-office software suite for businesses large and small.  Our customers range from running their entire business on JOLEADO, others only use the application for live chat and integrate to an existing Lead Management Suite or CRM.  In this article we will focus on the Live Chat component – a single line of code that is inputted into you existing website or intranet or even affiliate website that works like a front office to your entire business.

Live Chat is a proven conversion tool.  The metrics are strong, 48% more conversions occur when live chat is offered.  What JOLEADO offers that is different is generate not only the real-time communication with an agent but also the real-time practical function of booking appointments, filling out applications of online forms, providing incentives and even checking out – right inside the live chat experience, right now, when the customer is asking for it.

Transforming Retail

Brick and mortar storefronts have struggled with bridging the gap between instore customer service and online presence.  JOLEADO bridges this gap by bringing the human customer service to the retailer’s website.  Additionally, with the robust backend, JOLEADO offers autoresponder emails and simple lead management tools to retail that POS systems lack.  Retail customers find a 32% increase in conversions compared to website commerce alone.

Service Businesses (B2B and B2C)

B2B

JOLEADO offers B2B customers a strong enhancement to conversion with our online requirement forms.  The form is available right there in live chat, when submitted it will generate tasks, alerts, projects and routing.  Customers love the quick and easy availability of the live chat tool to be able to get in and get out confident their submittal was received and is in motion.  JOLEADO also offers Case Management and team chats related to the project so nothing is missed, all communication is captured and reported upon.  Try it now

Appointment Setting

Booking an appointment in live chat is refreshing.  No more passing emails back and forth trying to toss up available times.  Simply link to the JOLEADO service from any public or private or affiliate website and a call to action: Book an Appointment w/Our Lead Engineer!  Customers quickly click the service, select a date and time and submit.  It’s that easy.  Try it now

Coupons and Promotional Incentives

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If you do not presently have a call to action on your website to save or get a reward for participation, you’re losing sales.  JOLEADO makes it simple from any public or private website even affiliate site.  Customers simply click on the call to action, engage and receive a promotion.  Follow-up with a scheduled appointment and you have a solid lead.  Try it now

Traditional Live Chat

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Of course, a customer service or sales team able to respond to live chats quickly share all the benefits of traditional live chat when using JOLEADO.  Customers that have tried other services make the switch to JOLEADO live chat because of the ability to get more done inside of a single experience.  Because JOLEADO was built as a powerful CRM first, sales and operation teams can work together inside of a single experience while generating meaningful workflow like project management, case management and tasking.

If you already have learned the benefits of live chat, or if you are new to the service, you owe it to your marketing strategy to try JOLEADO.  The psychology of live chat is a proven customer service winner and with JOLEADO and the immediate availability of back-office tools like calendaring, online forms, checkout and promotional coupons from any public, private or affiliate website, you can leverage its success right now.