JOLEADO Live Chat empowers your sales and call center teams using its cutting edge technology and customer driven service features.
JOLEADO is different because there are no “off-hours” – we use proprietary technology to push forms/coupons/appointments and even commerce, directly from a JOLEADO experience! Think of how much business is lost because your agents go home at night!
JOLEADO capitalizes on the offline or off-duty experience.
Your live chat features are all there, triggers, customer ratings, embedded video, ban IP, chat history and more but what is different and available are JOLEADO’s hybrid system including online forms, scheduling appointments, promotional incentives and even commerce – all through the JOLEADO live chat experience. What this means is agents can convert inside the live chat experience!
These strategies are especially effective during off hours as live chat transforms when offline into a very effective lead generator.
On/Off Duty Reps
Internal Notes to Chat
File Transfer and Transcripts
Custom Skin Options
Link/Image or Hover
Flexible Field Setup
Lead Management or full-service CRM
Live Calendar Scheduling
Developer Friendly API
The problem we set out to solve is integrating live chat into your corporate strategy. We do this by integrating robust back office features into the chat experience and then automating these features when agents are unavailable or offline.
The JOLEADO System drives conversions, customer service, and to your overall bottom-line using a unique tool-set not available in the competitive live chat market.
JOLEADO can be as much or as little of your integrated sales and marketing strategy as you desire. Because JOLEADO is a team of business strategists providing robust alternatives, we understand there is no better software than software people actually use. We strive to adopt and evolve with each customer experience.
We recommend growing into the JOLEADO System. Begin with our Corporate Chat package, then turn on features as you see fit. We work to grow with your business as each success transforms into an opportunity to increase your return on investment.