JOLEADO Live Chat is different because there are no “off-hours”. Think of how much business is lost because your agents go home at night! JOLEADO capitalizes on the offline experience. Also, because JOLEADO is built on top of our enterprise software, the service adapts to your requirements and desired return.
Your live chat features are all there, triggers, customer ratings, embedded video, ban IP, chat history and more but what is different and available are JOLEADO’s hybrid system including online forms, scheduling appointments, promotional incentives and even commerce – all through the JOLEADO live chat experience. What this means is agents can convert inside the live chat experience!
These strategies are especially effective during off hours as live chat transforms when offline into a very effective lead generator.
On/Off Duty Reps
Transcripts / Reporting
Offline Contact Form
Custom Skin Options
Link/Image or Hover
Flexible Field Setup
Lead Management = (CRM)
Live Calendar Scheduling
Developer Friendly API
The problem we set out to solve is integrating live chat into your corporate strategy. We do this by integrating robust back office features into the chat experience and then automating these features when agents are unavailable or offline.
The JOLEADO System drives conversions, customer service, and to your overall bottom-line using a unique toolset not available in the competitive live chat market. We are not aiming to compete with live chat software, but to grow into becoming a powerful tool in your sales and marketing arsenal.
Because JOLEADO is a team of business strategists providing robust alternatives, we understand there is no better software than software people actually use. We strive to adopt and evolve with each of our customers, representing the tools and technology in order to succeed for each of our customers.
JOLEADO can be as much or as little of your integrated sales and marketing strategy as you desire. Our Performance package includes a weekly “What’s Hot. What’s Not.” Webinar to assure your desired effect is implemented. Customers gain much desired ROI from the system with this consultative approach.
We recommend growing into the JOLEADO System. Begin with our Corporate Chat package, then turn on features as you see fit. We work to grow with your business as each success transforms into an opportunity to increase your return on investment.
Try it today and unlock an amazing combination of tools to help you convert chat to sales, improve customer service and add monthly revenue.